How Can I Return or Exchange an Item?
Returns and exchanges are processed through the Returns and Exchanges Form on the website: [Returns and Exchanges Form].
After submitting the form, we will review your request and contact you regarding the next steps. Each request will be answered within 48 hours of submission, provided that it was submitted on a business day. If the request was submitted outside business hours, it will be answered within 48 hours from the beginning of the next business day.
Once the request has been approved, we will arrange either a courier pickup or a return at our return location in Ramat Gan, subject to prior coordination and the options available at that time.
Your satisfaction is our top priority, and we will do everything we can to arrange the return as quickly as possible and in the most convenient and suitable way for you.
How Long Do I Have to Cancel a Transaction?
A transaction may be canceled in accordance with the Israeli Consumer Protection Law and any applicable law.
As a general rule, for purchases made through the website, notice of cancellation may be provided within 14 days from the date the product is received.
The item must meet the return conditions set out in this policy.
Items May Only Be Returned in Their Original Condition
Any returned product must be returned in its original condition, in its original packaging whenever possible, with all original tags and labels attached as they were when received.
The item must be unused, unworn, unwashed, free of defects, alterations, damage, stains, noticeable odors of perfume or body lotion, and any other sign indicating use.
A product that does not meet these conditions may not be accepted for return, exchange, refund, or store credit, subject to applicable law.
Which Items Cannot Be Returned?
Hygiene products, swimwear, underwear, custom-made or personalized products, products whose packaging has been opened in a manner that prevents their return, and any other products that are not required by law to be accepted for return may not be returned due to transaction cancellation, unless otherwise required by law.
Items priced below NIS 50 will not be eligible for a monetary refund and will instead be eligible for store credit for use on the website only, subject to the Israeli Consumer Protection Law, applicable law, and the item meeting the return conditions.
Monetary Refunds
A monetary refund will be issued in accordance with applicable law and this policy, following receipt of the cancellation or return request and subject to inspection of the item, where required.
The refund will be issued to the original payment method used for the purchase. Refunds will not be provided in cash unless otherwise required by law.
Upon cancellation of a transaction, and in accordance with the Israeli Consumer Protection Law, a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower, will be charged.
Shipping fees, collection fees, or other costs permitted by law may not be refunded or may be deducted from the refund amount after notice has been provided to the customer.
After the item has been received and inspected, an update will be sent by email. The monetary refund will be issued within 14–24 days from the date approval is granted for the return and the item’s condition. The refund will be processed in accordance with applicable law and the processing times of the relevant payment providers.
Store Credit for the Full Amount
Instead of a monetary refund, you may choose to receive store credit for use on the website.
Choosing store credit will allow you to receive the full value of the item approved for return, without deduction of a cancellation fee, unless otherwise stated or prohibited by law.
The store credit will be sent by email as a code that can be redeemed on the website. The credit may be used only on the GOGOU MAGOG website, in accordance with the terms provided together with it.
If a product purchased using a Gift Card or store credit is returned and approved for return, the refund will be issued as store credit or as a balance for use on the website, and not as a monetary refund to another payment method, in accordance with applicable law.
Exchanges
You may request an exchange of size, color, or item through the Returns and Exchanges Form on the website: [Returns and Exchanges Form]. Exchanges are subject to available inventory, the item meeting the return conditions, and this policy.
If the requested item is unavailable, you may choose a monetary refund, store credit, or another solution, subject to the website’s policy, applicable law, and the circumstances.
Collection Costs for Returns and Exchanges
Each customer is entitled to one initial return or exchange without a collection fee.
Thereafter, courier collection will be available for a nominal fee. A return shipment within the Gush Dan area will cost 15 NIS, while a return shipment from other areas of Israel will cost 25 NIS.
For purchases over 650 NIS, the return service is on us and will be provided without a collection fee, unless otherwise stated on the website.
Where a collection fee applies, it will be deducted from the refund amount after notice has been provided to the customer, unless otherwise agreed between the parties and subject to applicable law.
Returns at the Ramat Gan Return Location
An item may be returned free of charge at our return location in Ramat Gan, by prior appointment only.
The address and return time will be provided after contacting us and coordinating the return. Arrival for the purpose of handing over the item must be arranged in advance.
The conditions for returning an item at this location are the same as those set out in this policy, except that no collection fee will be deducted.
Collection Times
After a return has been coordinated, the item will generally be collected within up to 10 business days.
In remote areas, during holidays, sales periods, periods of unusually high demand, or under circumstances beyond our control, the collection time may be extended to up to 14 business days.
In the event of climate-related disruptions, extreme weather, security situations, force majeure, or other exceptional circumstances, collection times may be extended further depending on the circumstances. We will make every effort to coordinate the collection to your satisfaction and within the shortest possible time, taking the changing circumstances into account.
Defective or Incorrect Items
Every item is packed by hand and inspected before shipment. Nevertheless, mistakes may occur.
If you have received a defective or incorrect item, or an item that does not match your order, we apologize. Please notify us as soon as possible through the Returns and Exchanges Form or by email at contact@gogoumagog.com, including your order details and relevant photographs.
In the event of a defect, non-conformity, or an error on our part, the item will be collected at GOGOU MAGOG’s expense, and the customer will receive a full refund of the amount paid for the transaction through the original payment method, or an exchange for a non-defective item, according to the customer’s choice and subject to inventory availability.
Gift Cards
Gift Cards may be purchased online through the website only. A Gift Card may be redeemed only on the GOGOU MAGOG website and is valid for five years from the date of purchase.
The minimum amount for purchasing a Gift Card is 50 NIS, and the maximum amount is 2,500 NIS. A Gift Card may be used across multiple purchases until the full balance has been redeemed.
Only one Gift Card may be redeemed per order. A Gift Card may be used together with a coupon code unless otherwise stated in the terms of the coupon or promotion.
A Gift Card may be transferred to another person. Responsibility for safeguarding the Gift Card code rests solely with the purchaser or the gift recipient. GOGOU MAGOG will not be responsible for the use of the code by any other person or party if the code was provided, disclosed, transferred, stored insecurely, or obtained by a third party due to any action or omission beyond our control.
A Gift Card purchase may be canceled in accordance with applicable law, provided that the Gift Card has not been redeemed, either in full or in part. Once it has been redeemed in full or in part, the Gift Card may not be canceled and no monetary refund will be issued for it, unless otherwise required by law.
If a product purchased using a Gift Card is returned and approved for return, the refund will be issued as store credit or as a balance for use on the website, in accordance with the original payment method and applicable law.
Coupons
Coupons may be redeemed once only.
No monetary refund, store credit, or repeated use will be provided for a coupon that has already been redeemed, unless otherwise stated or required by law.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
Email: contact@gogoumagog.com
WhatsApp: +972-52-5533-676
Customer service is available Sunday through Thursday, from 10:00 a.m. to 5:00 p.m.