How does delivery work?
GOGOU MAGOG provides deliveries in Israel only, by courier to your home or to the address provided at the time of purchase.
At the moment, self-pickup of orders is not available.
After completing your order, you will receive an order confirmation by email. Later, you will receive updates regarding the progress of the delivery and the coordination of its arrival, by email or by phone, according to the details you provided in your order.
How much does delivery cost?
Shipping costs are symbolic.
The delivery cost in the Gush Dan area is 15 NIS.
The delivery cost to all other areas in Israel is 25 NIS.
Benefit for purchases over ₪450: delivery is on us, free of charge.
When will my order arrive?
Delivery in the Gush Dan area is expected to arrive within up to 2 business days.
Delivery to all other areas in Israel is expected to arrive within up to 6 business days.
For communities beyond the Green Line, communities in the Arava, Eilat, the Golan Heights, and other remote areas, delivery time may be extended up to 10 business days.
Delivery times do not include the day the order was placed, Fridays, Saturdays, holiday eves, holidays, or days on which delivery services are not operating.
In the event of changes in the security situation, weather events, areas being defined as combat zones, strikes or disruption to normal economic activity, force majeure events, or any activity that interferes with a reasonable daily routine, additional delays in the delivery of the order may occur.
Can I change the delivery date?
Yes. If the order has not yet been delivered, you may contact customer service and request a change to the delivery date.
You can contact us by email:
contact@gogoumagog.com
Or by WhatsApp at:
+972-52-5533-676
Customer service is available Sunday–Thursday, between 10:00 and 17:00.
We will do everything we can to help, subject to the stage of the delivery and the availability of the courier company.
What happens if the courier arrived and I was unavailable?
If the courier arrived and you were unavailable, you may authorize the courier to leave the package by the door or in another location of your choice. In such a case, from the moment the package is placed according to your instructions, GOGOU MAGOG will not be responsible for the package or the delivery from the moment it is placed until it is collected by you.
If you do not authorize the courier to leave the package and you are unavailable to receive it, despite prior coordination, the delivery may be returned to the courier company’s warehouses. In such a case, a new delivery will need to be coordinated, which may involve an additional delivery fee and a delay in receiving the shipment, based on the courier company’s delivery route.
What happens if the address is incorrect?
The customer is responsible for providing a full, correct, and up-to-date address.
If an incorrect, incomplete, or inaccurate address was provided, and the delivery was delayed, returned to us, or required additional coordination, the customer may be charged an additional delivery fee.
If you notice an error in the address after placing the order, please contact us as soon as possible by email or WhatsApp. If the order has not yet been dispatched, we will try to update the address.
Are delays expected during certain periods?
Yes. During busy periods, sales, holidays, roadblocks, strikes, issues with delivery providers, or other circumstances beyond our control, delivery times may be extended.
In cases of climate changes, extreme weather, security situations, force majeure, or other exceptional circumstances, delivery times may be extended even further depending on the circumstances, and GOGOU MAGOG will not be able to bear responsibility for these events.
In the event of a delay, we will make an effort to update you and handle the order.
If there is a delay, we apologize and will try to do everything we can to minimize it, in coordination with you and subject to the availability of the courier company.
Which countries do you ship to?
At the moment, orders can be placed for addresses in Israel only.
The website is also available for viewing from other countries, but the ordering and delivery service is available in Israel only.
We recommend checking the website from time to time, as additional countries are expected to join our delivery network in the future.
Can I pick up my order myself?
At the moment, self-pickup of orders is not available.
If this option becomes available in the future, we will update it on the website.
What about returns and exchanges?
Returns and exchanges are handled through the returns and exchanges form on the website: [Returns and Exchanges Form].
Each customer is entitled to one first return or exchange with free pickup. After that, pickup by courier in the Gush Dan area will cost 15 NIS, and in all other areas of Israel, 25 NIS.
For purchases over ₪650, the return service will be provided with free pickup, unless otherwise stated on the website.
Full information appears in our Returns Policy.
Coupons and Deliveries
Coupons can be redeemed once only.
Coupons that have already been redeemed cannot be refunded, credited, or reused, unless otherwise stated or unless required by law.
Contact Us Regarding Delivery
For questions or updates regarding delivery, you can contact us:
Email: contact@gogoumagog.com
WhatsApp: +972-52-5533-676
Customer service is available Sunday–Thursday, between 10:00 and 17:00.